Jump to ContentJump to Navigation/Login
` ` ` ` ` `

Login
[Register]

Subscribe to Updates

Occasional ATutor release updates


Services

Members Online

No Members Logged In

(6 guests in past 15 min.)

Web Accessibility Course

Access Understanding Web Accessibility to learn about accessibility, or Register to take the course for FREE.

Home > Forums > ATutor Modules > Login not recognizing valid user / password combo

Support Forums

ATutor Modules

Login not recognizing valid user / password combo


You must be signed-in to post.

AuthorSubject
  Page: 1 | 2
paragon
Subject: Login not recognizing valid user / password comboQuote this post in your reply
ATutor installed painlessly on my iPower-hosted site. Yet, I can't get past the log-in page. It keeps reporting: "The following errors occurred: * Invalid login/password combination."

This happens with the default admin registration, new registrations, or after password changes to registrations. The user information is making it to the database. I'm out of guesses.

at www.ParagonAir.com/ATutor
ATutor version - 1.6.2
ATutor theme name - default
Changes to default settings - none
Web browser being used - variety
Posted: 2008-12-31 14:24:59
maeztro
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
I had the same problem while blocking scripts. Do you have javascripts enabled or disabled?
Posted: 2009-02-03 16:15:16
greg

Avatar for greg
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
I created an account, did the email confirmation, and logged in without any problem.
Posted: 2009-02-04 09:50:34
amboycharlie
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
If you are asking for help, provide lots of detail so problems can be reproduced.

Things to describe:
Operating system ATutor is installed on -
ATutor version -
Patch #s applied -
ATutor theme name -
PHP version -
MySQL version -
Webserver & version -
Copies of error messages -
Changes to default settings -
Web browser being used -
...and anything else relevant -

I had the same problem with 1.6 and 1.6.1. You just have to go to forgot password and re-enter your password. That should take take of it. Cheers.
Posted: 2009-04-10 08:21:39
amboycharlie
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
If you are asking for help, provide lots of detail so problems can be reproduced.

Things to describe:
Operating system ATutor is installed on -
ATutor version -
Patch #s applied -
ATutor theme name -
PHP version -
MySQL version -
Webserver & version -
Copies of error messages -
Changes to default settings -
Web browser being used -
...and anything else relevant -

I had the same problem with 1.6 and 1.6.1. You just have to go to forgot password and re-enter your password. That should take take of it. Cheers.
Posted: 2009-04-10 08:21:40
tamsiewest
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
I have done a new install. The install went fine, but I cannot log in with any user -- administrator or member. I have tried all the solutions here -- replaced the password in the database (using SHA-1 as directed), requested the lost password (got a message saying "No account found with that email address" although the email address is in the database, created a new user, etc. I am stuck. I have re-installed 3 times.

If you are asking for help, provide lots of detail so problems can be reproduced.

Things to describe:
Operating system ATutor is installed on - Windows NT 5.2 build 3790i586
ATutor version - 1.6.2 build r8281
Patch #s applied - none (I can't get in to apply patches)
ATutor theme name - see above
PHP version - 5.2.9
MySQL version - 5.0.67-log
Webserver & version - Windows IIS/6.0
Copies of error messages - Invalid login/password combination. No account found with that email address.
Changes to default settings - none
Web browser being used - Internet Explorer 7
...and anything else relevant -
www.educationresources-llc.com/atutor/

Help would be appreciated.
Posted: 2009-05-17 23:15:11
greg

Avatar for greg
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
I would guess it is an issue with IIS. I'd recommend using Apache as your web server. It will be a lot more stable if you plan to use ATutor in production.
Posted: 2009-05-19 08:28:20
mikerjohnson
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
I am seeing the same issue in a LAMP install. After a fresh installation, username/pw is not accepted for either the admin user or the regular user created during install.


Operating system ATutor is installed on - Centos 4.7
ATutor version - 1.6.2
Patch #s applied - None
ATutor theme name - whatever the default for 1.6.2 is
PHP version - 5.2.10
MySQL version - 4.1.22
Webserver & version - Apache 2.0.52-41
Copies of error messages -
The following errors occurred:
Invalid login/password combination.

Changes to default settings - N/A
Web browser being used - Chrome 2 and IE 7

@tamsiewest: Did you get your ATutor install working?
Posted: 2009-07-21 08:35:09
greg

Avatar for greg
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
We've never been able to reproduce this problem. You can reset the password manually in the database members table, setting the type to sha1.

Before you do though, see if the string there currently is 40 characters long.

Also see if you can create a new account, through the Registration form.
Posted: 2009-07-21 08:50:06
mikerjohnson
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
Thanks, I'll try the manual reset.

I am able to register a new account through the registration form, but then unable to login. The same error is returned - "Invalid login/password combination."

Resetting the password from the "Forgot your password?" link still results in an invalid password error.

Any theories on why after a fresh installation the admin password would have to be manually reset?
Posted: 2009-07-21 09:13:46
greg

Avatar for greg
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
Make sure PHP is running sessions. You can create a file containing


<?php

phpinfo();
?>



Then open the file in your browser and see what the output say about sessions.
Posted: 2009-07-21 09:50:17
mikerjohnson
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
From phpinfo:

session

Session Support enabled
Registered save handlers files user sqlite
Registered serializer handlers php php_binary

Also, Drupal 6 is running on this server, which I think also requires sessions.

Trying manual password reset now.
Posted: 2009-07-21 20:07:10
mikerjohnson
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
The password field in the AT_admins table is varchar(40) and the password for the admin user is 40 characters long. Generating a new sha1 password results in the same hash. Saving again still doesn't allow login. Created an sha1 hash of a new password and saved. This did not work either, nor did using a blank password.
Posted: 2009-07-21 20:26:31
mikerjohnson
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
Ok, problem solved. I did 2 things at the same time before testing and now it works.

#1 - Installed the php mcrypt extension.
#2 - The web server process didn't have write privileges in the directory where php sessions are stored as specified in the php.ini file.

#2 definitely was a problem. Maybe a good pre-install check would be to see if a session can be set. I'm not certain if #1 was causing problems or not though. Making these 2 changes didn't work until I reinstalled though, which leads me to believe that fixing #2 was not enough.

Thanks for your help. Hopefully this will save someone else some trouble.
Posted: 2009-07-21 22:55:55
fleur
Subject: Re: Login not recognizing valid user / password comboQuote this post in your reply
I'm having the same problem but I don't understand how you fixed yours?
I don't find the php.ini file.
I don't know what to do. I don't want to reinstall if i'm going to have the same problem again.

Thanks for your help
Posted: 2009-08-10 11:09:29
 Page: 1 | 2

You must be signed-in to post.