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greg | Subject: Help us Help You |  |
| The more information you can provide about your ATutor installation, the easier it will for us to help, and the faster you are likely to find a solution. You will want to email any access information to us directly, rather than posting it to the forums. [Since we don't publish raw email addresses anymore, because of all the spam harvesting, you'll need to decipher info/AT/atutor.ca if you want to reach us directly. Do not send your support requests to this email address, only your access information. ] Here is a list of things you can describe with your help request. 1. The version of ATutor you are referring to.</li> 2. The operating system ATutor is installed on (Windows, Unix etc., Mac ...), and its version 3. The Web server you are using and its version (Apache, Netscape, IIS...). 4. The version of PHP and MySQL being used (php 4.2.0+ and MySql 3.23+ are required) . 5. The Web browser you are using to view ATutor, it's version number, and any default settings you may have changed. 6. Do you have root access to your server, or are you a hosted user on someone else's server, etc? 7. List the steps you took prior to experiencing the problem. ACCESS INFORMATION 8. Provide access information to your ATutor installation with appropriate admin/instructor accounts. 9. Provide a URL to a phpinfo page so we can see how php has been installed on your system. Posted: 2003-06-02 21:04:54 | ||
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