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ATutor Bug Reports
cannot login as instructor or student
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pgehbauer | Subject: cannot login as instructor or student |  |
| I created a new isntallation of 1.6.2 and created a course. Administrator works fine, so did instructor and student accounts. now the latter two have stopped working. I tried the reset password thing, both "lost password" and the administrator's forced password changes. Both provide confirmatory messages. Then, when attempting to follow-through with the new password, cannot login. I am aware of the misleading email message -- even tried logging in with the email address instead of the user name, no luck. As a back-up to the primary super-administrator account, I set up another zzAdministrator super-account just in case if one fails the other should work. Cannot login with this userid either. Tried adding new userid -- nope. won't work either. Can create ID but not login. Things to describe: Operating system ATutor is installed on - ATutor version - 1.6.2 Patch #s applied - none (How to apply?) ATutor theme name - 1.5 PHP version - ? using blacksun.ca MySQL version - ? using blacksun.ca Webserver & version - apache ? using blacksun.ca Copies of error messages - the usual logon error message Changes to default settings - Web browser being used - firefox, internet explorer ...and anything else relevant - Posted: 2009-02-01 20:44:30 | ||
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| pgehbauer | Subject: Re: cannot login as instructor or student | |
| I seem to have tripped into a solution. I restored the default theme and all was well. Curiously, when I re-applied the atutor 1.5 theme, the sidebar appeared on the right rather than on the left, as it did before so I just went back to the default theme where I'm at now. Curious. Not sure whether this is the cure or not, but I am back and productive again...
Posted: 2009-02-01 22:22:03 | ||
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| Dumarest | Subject: Re: cannot login as instructor or student | |
| I'm having the same problem - and this is a new install. I registered a new individual - was inside the software - logged out - tried to log back in - and could not. HELP!!!!!!!!!!! Things to describe: Operating system ATutor is installed on - LAMP ATutor version - 1.6.2 Upgraded after problem to see if that worked Patch #s applied - ? What patches ATutor theme name - Default one - have changed nothing PHP version - 5 MySQL version - Webserver & version - Copies of error messages - Changes to default settings - NONE Web browser being used - IE8 ...and anything else relevant -  Posted: 2009-04-16 18:25:03 | ||
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cindy | Subject: Re: cannot login as instructor or student | |
| Hi, How did you register the new account? With administrator's tool "create user"? Did admin and other accounts work fine? Posted: 2009-04-17 08:50:22 | ||
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| Dumarest | Subject: Re: cannot login as instructor or student | |
| I used the REGTISTER at the front end of the product. I was able to get in. As soon as I logged out - I could not get back in. However, I then deleted everything - including the database and reinstalled 1.6.2 and now everything seems to be working fine. I'll know more today as I move forward. Thank you for your time. Val Posted: 2009-04-17 09:45:03 | ||
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