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email problem


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jferrer
Subject: email problemQuote this post in your reply
I have a proble with email notification, The admin email was changed in config.inc.php file. But when I have a request to email (password lost), the next message is received:
Warning: mail(): SMTP server response: 550 unknown user < > in c:\Apache\htdocs\atutor\include\lib\atutor_mail.inc.php on line 28

Do I need to define the email account in other place?
Posted: 2003-07-04 12:58:12
joel

Avatar for joel
Subject: changesQuote this post in your reply
make these changes:

line 25: if ($_POST['form_password_reminder'])

line 27: $sql = "SELECT login, password, email FROM members WHERE email='$_POST[form_email]'";


.joel
Posted: 2003-07-04 14:29:09
jferrer
Subject: changesQuote this post in your reply
Just a Question, where I have to make the changes? In atutor_mail.inc.php file?

thanks
Posted: 2003-07-04 14:40:03
joel

Avatar for joel
Subject: changesQuote this post in your reply
sorry, those changes should be made in the password_reminder.php file.

.joel
Posted: 2003-07-04 16:04:40
jferrer
Subject: Same problemQuote this post in your reply
I made corrections, but I get the same error

Warning: mail(): SMTP server response: 550 unknown user < > in c:\Apache\htdocs\atutor\include\lib\atutor_mail.inc.php on line 27
Posted: 2003-07-07 14:45:59
joel

Avatar for joel
Subject: mail()Quote this post in your reply
are you sure the account you're trying to get the password for has an email address in the database?

you could look in the database if you really need the password.

i can't seem to duplicate the problem you're having, so you may have to wait for version 1.2 and see if that fixes the problem.. or some how give us access to your server to check things out.

have you tried using the mail() function before to see if it works?

.joel

In reply to:
I made corrections, but I get the same error

Warning: mail(): SMTP server response: 550 unknown user < > in c:\Apache\htdocs\atutor\include\lib\atutor_mail.inc.php on line 27

Posted: 2003-07-07 14:54:21
jferrer
Subject: CorrectionQuote this post in your reply
I have been checking the error message, And one solution was found. I am not good in php programming, so I would like to summit the solution that I Have found to verify if its correct.
In atutor_mail.inc.php line 27 say:
mail($email, stripslashes($subject), stripslashes($body), 'From: '.$from."\nReply-To:".$from."\nBcc: $bcc\nX-Mailer: PHP");

The four parameter is a string that include label (FROM) I just changed the parameter with $from and it worked

mail($email, stripslashes($subject), stripslashes($body), $from);

Please let me know if it is correct. Anyway I will install Atutor 1.2, but I need to know what was the problem

Thanks for your support

In reply to:
you could look in the database if you really need the password.

i can't seem to duplicate the problem you're having, so you may have to wait for version 1.2 and see if that fixes the problem.. o...

Posted: 2003-07-08 13:58:31
greg

Avatar for greg
Subject: No return emailQuote this post in your reply
That will work but there won't be an accurate return/from email address. It will default to the webserver users email address (which usually does not exists). Let us know if the problem you were experiencing has been corrected in V1.2.
Posted: 2003-07-08 14:33:36
jferrer
Subject: Same error message in Atutor 1.2Quote this post in your reply
I have tested the problem in Atutor 1.2 and it is still appering. I will ask to systems department if somebody can check my server and the problem, and I will comment it later.
Posted: 2003-07-11 12:53:16
sabino
Subject: instructor contact formQuote this post in your reply
I keep getting an error
Warning: mail(): SMTP server response: 553 5.1.3 bad address syntax: in D:\Programmi\atutor\atutor\include\lib\atutor_mail.inc.php on line 29

when I try to send an email to an instructor.
We are testing Atutor on a Windows NT operating system, IIS, php and mysql successful installed.

Besides, the system states that the message has been successfully sent.

Any suggestion is welcome:\
Posted: 2003-10-11 09:32:29
greg

Avatar for greg
Subject: Replace single quotesQuote this post in your reply
Try replacing the single quotes around 'From' with double quotes "From" on line 29 of include/lib/atutor_mail.inc.php, or remove 'From' and the following period.

Not sure if this will work, but it's the only thing I can see that might cause a parse error.

Do you know that your system's mail server is working otherwise?
Posted: 2003-10-11 13:49:56
sabino
Subject: Subject: instructor contact formQuote this post in your reply
absolutely the mail system's (you mean atutor or the SMTP server we use for outgoing mail?) is working.

Actually I can receive the messages, but I, and the people who are testing the software, keep getting the error message as well, sending a message through atutor.
Posted: 2003-10-14 03:36:20
sabino
Subject: SMTP problemQuote this post in your reply
when I try to send a mail via the instructor contact form
internet4.med.unifi.it:8080/atutor/help/contact_admin.php
I get an error message
[ Warning: mail(): SMTP server response: 554 5.5.0 No recipients have been specified. in D:\Programmi\atutor\atutor\include\lib\atutor_mail.inc.php on line 29 ] and the message is not delivered since I cannot find it wether in the atutor inbox or in my personal mailbox.

How can I fix that ?
Posted: 2003-11-18 04:36:59
sabino
Subject: warningQuote this post in your reply
I tried to eliminate all the white spaces, and also to replace the quote with double quote and to delete the whole line as greg suggested but I keep getting the error (554 5.5.0 No recipients have been specified.).

any suggestion is welcome
Posted: 2003-11-18 05:38:34
greg

Avatar for greg
Subject: Upgrade to 1.3Quote this post in your reply
Upgrade to ATutor 1.3 and see of the problem persists. 1.3 has better Windows support.

We are still unable to reproduce this problem on any of our servers so I suspect it is a server setting that's the problem.

Messages sent from the contact form do not end up in your inbox.
Posted: 2003-11-18 09:21:33
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